One of the single most important things you can learn how to do as a business owner is how to bounce back from failures.

How you handle failure is the key to whether you will succeed. Here’s how some of the most successful people of all time have handled what would have stopped most of us dead in our tracks.

* Thomas Edison failed 10,000(!) times before finally inventing the light bulb

* Henry Ford started many businesses and ended up completely broke FIVE times before he founded Ford Motor Company

* Harland Sanders and his famous Kentucky Fried Chicken recipe was rejected 1,009 times before he finally heard a yes.

* Oprah Winfrey was fired and rejected as a TV reporter.  Her bosses called her “unfit for TV.”

* R.H. Macy started SEVEN failed businesses before his department store Macy’s became a huge global success.

Maybe you too are experiencing failure at this very moment.  Maybe you’re drowning in a sea of debt and can’t fathom how you and your firm can possibly come out alive.

Maybe you feel like a failure as a parent…or a husband or a wife because your law firm steals all of your time and forces you to neglect the things or people you love the most.

Perhaps you’ve lost a string of cases that’s shattered your self-confidence and you’re now questioning your ability in the legal field all together.

To you I say: Don’t give up!

Each of these failures is a stepping stone to your ultimate success.  Instead, see them as tests to see how serious you really are about succeeding in business and life.

Here are the things that help me bounce back and get back on the horse each time I fall off:

1. Find the lesson. Every failure is merely an opportunity to learn how to do better next time.  When you see failure that way, you discover that not only is failure not something to be afraid of, but something to embrace because it brings you one step closer to what you need to learn to get where you want to go.

2.  Don’t blame. Blame blocks your lesson.  Instead, if you take 100% personal responsibility for your part of every failure, you can learn the lessons you need to turn the failure into a huge success.

3.  Move out of why and into what. Many of us spend our time WHYning constantly.  Oh why me, why did this happen. Why, why, why, why, why????  Why doesn’t matter.  All that matters is what.  Accept the reality of whatever did happen and now ask yourself WHAT you are going to do to turn it around into the greatest opportunity of your life.

4.  Ask for help. Sometimes it’s hard to see the lessons in our own failures.  Emotion can get in the way.  So ask for help from someone who cares about you and is not emotionally invested in your outcome.  Even if you are a solo lawyer, that doesn’t mean you have to do it all alone.

If you want the support of an amazing group of lawyers who will help you turn every failure into the greatest opportunity for success, consider becoming a PFL.  I held a no-charge call on February 16th where I gave all the details of the program and opened the doors for our open enrollment happening this week. If you missed the call, you can download the replay here and still get your application in before tomorrow’s deadline.

The PFL program isn’t for everyone.  If what we offer doesn’t fit with your practice area or simply isn’t a business model you’d like to implement, keep searching until you find the one that is.  You really can have a life and business that you love being a lawyer and serving your clients in  a way that really matters.

Image courtesy of Flickr

Every now and then, I like to move away from teaching about the legal marketing/ law practice aspects of running a small or solo law firm and dive into something that’s rarely talked about in the legal field…which is your mindset.

Because here’s the truth, I can give you all the legal marketing and practice management tips in the world, but if your head isn’t in the right place, you’ll find a way to sabotage your efforts.

Conversely, you can be the worst marketer or business person, but if you have the right mindset, you’ll eventually find success.

Today, I want to talk about DRIVE and how it relates to the success of your life/business right now.

Take a moment and consider the following:

1. What drives me?

2. What is my purpose for being a lawyer?

3. What is my purpose in life?

4. Am I happy?

5. Why did I go to law school?

6. Am I making a difference in the world?

These can be hard questions to look at….especially in times of economic hardship. You may feel driven on pure survival. And you may find yourself enduring gruesome hours and complete misery all in the name of making money.

You may even be compromising your time and sanity by taking legal work that you don’t WANT or LIKE to do-just to get by.

Ultimately though, these actions don’t lead to more money. They lead to burnout, bitterness, depression, addictions and in extreme cases, suicide (which is sadly on the rise for lawyers these days).

There comes a point at which if you’re going to succeed in the business of law….and in the business of life, you need to get very clear on what drives you, why you wanted to practice law in the first place and whether you are really living the life you want.

I recently had a call with Dan Pink, the New York Times best-selling author of Drive: The Surprising Truth About What Motivates Us, where we discussed this issue as it relates specifically to lawyers and the legal field.

What you may not know about Dan is that he’s got a JD from Yale. But, he never used his law degree to practice because he realized early on that his “drive” and motivation was not to be a lawyer.

Going to law school was, for him, just the next logical step for a bright kid with a top-notch college degree and a lack of clarity about what else to do.

And there’s many lawyers out there who went to law school for the same reason and are now incredibly unhappy in the actual practice of law…..not because they aren’t smart….but they aren’t aligned with that which drives them. (This may even be you.)

Dan also acknowledged there’s another group of lawyers….lawyers like me who went to law school with the DRIVE and purpose to really help people. If that’s you, you’re driven by the idea of making a real difference in the world and using the power of your law degree to some chief and definite aim.

And there’s many of us in this group who have lost sight of that drive. We take jobs in law firms that keep us stuck in the transactional rut or we get so desperate running a small or solo law firm that we take clients and cases that leave us miserable in practice.

If that’s you-I completely understand. I was there. It’s exactly what motivated me to leave the safety of my six-figure paycheck and set out to build my own law firm. And it’s also what motivated me to master the skills and create the systems I now teach in the Personal Family Lawyer Program.

I wanted to make a real difference in my client’s lives and I knew the old, broken business model just didn’t leave enough room for that. Not if I wanted to also enjoy my personal life.

Yes it was scary…..yes there were moments when I questioned my own sanity leaving the big check and investing hundreds of thousands of dollars reinventing the business model….but I had to get aligned with what drives me or face years of unhappiness and little quality time with my kids.

What I can tell you is that when I made the decision to get aligned with what was really important to me in life and my practice, the money, freedom and success ultimately followed.

So take a moment today and think about what drives you.

Why did you go to law school and are you living that desire?  A great start is downloading the call I did with Dan Pink and force yourself to identify any disconnect in your own life. I’ll show you how to work through it in the weeks to come.

So you’ve made the decision to start a local marketing mastermind collaborative with the goal of increasing leads and slashing marketing costs for your law firm. Great!

Now what?

Well for starters, you’ll need to invite a handful of key professionals in town that serve the same target market as you. As we discussed on my no-charge call last week , you’ll need to go outside the box (and probably way outside the list of people you already have in mind!) if you really want to maximize the referral potential that starting a collaborative can bring.

Then once you’ve gathered 4-12 key professionals with the goal of forming a local marketing mastermind collaborative, there are still 5 more key things you must do to ensure the group is set up properly, stays on track and moves forward month to month…rather than becoming a huge drain on your time.

Those steps are as follows:

1. Select a location – You’ll want to immediately choose a location where your group can meet for each “mastermind” session.  While your office is an obvious (and doable) choice, you may also want to consider meeting at a restaurant for breakfast or lunch.  Your group needs to eat anyway and this allows everyone to maximize their day and kill two birds with one stone.

2. Set up a system for reminding everyone in advance of meetings -  Let’s face it…we’re all super busy and sending reminders are key to making sure everyone shows up to your meetings.  Ideally, you’ll want to put a system in place so members of your collaborative receive at least one email and one phone call 24-48 hours in advance of each meeting.

3.  Create a list-serv to keep in touch – You may want to set up a list serv where your group can talk openly about marketing ideas and other concerns, rather than playing email tag or having to wait until the next meeting to present ideas. Two great (and free) resources for this are Google groups or Yahoo groups .

4. Have an agenda for each meeting – Again, the people in your group are busy and so are you. There’s no time to flounder around trying to decide what you should, and should not cover each time you meet.  Instead prepare an agenda in advance so the group can stay on task and move ahead with your marketing goals.

5. Leave time for open communication – While it’s critical to have an agenda and stick to it, you’ll also want to leave time in each meeting for the members to voice their questions, concerns and areas they’re struggling with.  You’ll then work through these issues as a group and tweak your marketing strategy accordingly.

Finally, and most importantly, don’t get too attached to your first group of local marketing mastermind collaborative members!  I’ve received quite a few emails from attorneys who are afraid to start a collaborative simply because someone else may not be a good fit or not hold up their end of the bargain.

Honestly, things like that will happen, but it’s no big deal!  As I explained on my mastermind call and I’ll further teach at our virtual event , if you start with small campaigns, you’ll naturally learn who is… and who isn’t a good fit for the group. You can then make adjustments accordingly until you form a cohesive marketing collaborative that has the ability to tackle more advanced campaigns in the future.

The important thing is that you just get started!  Pick your professionals, implement the five steps above and start moving ahead with your local marketing mastermind collaborative plans.

You’ll be thrilled with the results.

If you do not have a collaborative relationship with complimentary professionals in your town or community, you are missing out on the best way I know of to reduce your marketing investment (of time and money) and increase your return substantially.

It’s time for you to put together your own local marketing mastermind collaborative.

The key to making this work is choosing the right people for your collaborative.

As attorneys, we tend to get stuck in the traditional “referral networks” that consist of financial planners, CPA’s and insurance salesmen. Consider looking for more unconventional professionals who may be more excited about outside the box opportunities to market.

Begin by thinking long and hard about WHO your ideal client is. For what group of people are you what I call “Best in Class?”

You may not be able to be THE best lawyer in the whole world, but you can certainly be the best for a specific class. Who are they?

Once you know that, you can brainstorm other professionals who market their services to that exact same demographic.

For example, my ideal client as an estate planning attorney was parents with small children in California’s South Bay Area. So I talked to local fitness instructors that help moms get back in shape, daycares, pediatricians, the owner of a children’s clothing boutique, etc. when setting up my mastermind collaborative.

Or maybe you’re like my friend who is a criminal defense lawyer in New Jersey that specializes in DWI. For her, complimentary professionals would include bail bondsman, counselors and therapists that specialize in substance abuse and even insurance agents who work with high-risk drivers.

Now, the single most important thing about who is in your group is that at least one person must be grounded in the fundamentals of marketing, developing a campaign and carrying it out.

Join us on our call on Friday when we discuss all the specifics of how to set up your own local marketing mastermind collaborative and make it pay off for you and all the other participants quickly. Here’s the link: http://www.lawbusinessrevolution.com/coop

The results of our 2009 legal marketing/ law practice survey are in and the responses are sadly indicative of our industry as a whole.

According to the results, you are frustrated and tired of begging for business and struggling to turn a profit in your small and solo firms.  The statistics show 23% of lawyers surveyed made under $50,000 last year, while 40% of lawyers surveyed felt “very dissatisfied” with the amount they made in 2009.

A large majority also expressed dissatisfaction with the amount of time they wasted on tire kickers, price shoppers and clients who refused to pay their full fee…and quite frankly, what you know you are worth.

That’s a hard pill to swallow, especially after spending up to six figures on your law degree.

The most unfortunate part, however, is how many of these lawyers did do the right things in marketing their practices last year.   99% of lawyers surveyed tried at least one form of advanced marketing (if not many forms) and still failed to see consistent results or good ROI from their efforts.  As you can imagine, these attorneys were off the chart when it came to feeling “very dissatisfied” with their marketing efforts and practice as a whole.

But, here’s the important thing for you to know … the lawyers who felt “very satisfied” with their marketing, practices and income last year all had one thing in common:

They were not just relying on one source of business; instead, they had an automated marketing system to consistently market using a diverse set of strategies without fail-even (especially!) when times got tough.

A good client attraction strategy is like having a diversified investment portfolio.  When one sector bombs, your stock in an unrelated sector shields you from huge loss.  The same holds true with your marketing.  You want to have an integrated and coordinated marketing system set up so that if one source temporarily dries up, it doesn’t affect you.

I’m sure some of you are thinking, “Wow, that’s got to be expensive …I can barely afford to run a nice big ad in the yellow pages, let alone do all this marketing you’re talking about”.  The good news though is that some of the best strategies are low-cost or even no-cost provided you put in the time to set up the system to begin with.

The great news about a system though is that once it’s set up, it’s good to go and will produce consistent, reliable and predictable results for you on an ongoing basis.

So, what does an integrated, coordinated, automated system look like?

I laid it out in detail on this call I hosted.  Listen to it here .

And if you are ready to get your integrated, coordinated, automated system in place for 2010 and beyond, join us for our 2-day virtual event . It will change everything for you. I guarantee it.

In last week’s Law Business Briefing Memorandum, we discussed strategies you can implement before each live event to boost your effectiveness and generate higher turnouts than ever before.

If you missed that article, I encourage you to read it here, but essentially, you’ll want to start communicating with your prospects before the event via the information collected on the registration form and gather leads during the event by utilizing an opt-in form tied to a free gift or offer.

Yet gathering leads is only half the battle in relationship-based marketing. The second and arguably most important step in making the most of your speaking engagements is to automate the follow-up process to ensure no prospect is left behind and everyone receives consistent communication from you and your firm.

You may have heard the saying, “the money is in the follow-up” and I can vouch from personal experience this is true. So with that said, here are four easy steps you can take after each live speaking event to ensure money is in the follow-up for you as well:

1. After the event, compare the initial registration list to the names of those who were in attendance.

2. From there, break those names down into three categories: those who took your offer at the event, those who attended but didn’t take your offer and those who registered but didn’t attend—then create appropriate follow up sequences. The follow up sequence should include multiple touches in various ways (email, phone, snail mail) for the best effectiveness!

3. If the free gift you offered requires fulfillment, strive to distribute your materials promptly while you are still fresh in the prospect’s mind.

4. Always add all leads to your house list and maintain consistent, friendly ongoing communication with them via both email and direct mail.

As you can see, the hardest part of this maximization effort is automating the follow-up process so you can contact your prospects long after the event has taken place.

Infusion is my personal automation software of choice because it allows for segmented lists and hence very specific follow-up campaigns designed to motivate prospects and get them to say YES to your services if they didn’t already do so at the live event.

But don’t let not having a good email marketing/ contact management system stop you from getting started with this! Either make a quick investment into a good CRM like Infusion (which is money VERY well spent on your part), or use an excel spreadsheet or some good ole’ fashion tickler systems. Either way—just get started.

So next time you have a speaking engagement, I encourage you to give these steps a try and chart your results. And don’t forget to email me at alexis@lawbusinessrevolution.com with your success stories!

PS- If you’re considering a CRM like Infusion, be sure to email support@lawbusinessrevolution.com for further information on special bonuses we’ve negotiated for members of the Law Business Revolution. We’re always happy to help.

If you enjoy speaking and are decent up in front of a crowd, your marketing plan should include regular speaking engagements from which you’ll be able to convert attendees into clients.

Too many lawyers aren’t using speaking at all to build their firms.  And the few of you who are, are often spinning your wheels spending a lot of time without a lot of return on your investment.

That’s because there’s a lot more to putting on a successful speaking engagement than just booking a venue (or finding someone to host you) and writing out talking points.

On the flip side, when you know how to speak strategically, it’s a lot easier than anything you are doing right now to market.

So what steps can you take to ensure you’re truly making the most of your speaking opportunities?  Try the following:

Before the event:

• Have a special phone number or web page where people can register in advance.  This is your first chance to capture contact information and get a rough idea as to how many people will be in attendance.
• If you’re collecting information by phone, be sure your team logs everything into your database or on a spreadsheet so you can readily access the data a few days before, and after the event.
• Be sure to let people registering for the event know you’ll send a reminder before the event and that they’ll begin to receive your weekly email newsletter as well.
• Send a friendly reminder of the event 24-48 hours in advance by email and strongly consider having someone in your office make a phone call as well.
• Strategize the offer you’ll make during the speaking event (this does not have to mean you are selling something. Your offer can be for a very high value something, like an article, a report, or even an appointment with you that you give away.)
• Collect the contact information of anyone who wants your free giveaway (this can be done as simply as having people hand you their cards if it is a business event, or you can use a form you’ve created or even simple index cards).  These people are all leads who have raised their hand to tell you they may need your services down the road.

Of course, your fortune with these fresh leads (or prospects if they’ve made an appointment to meet with you) is in the follow up.  Next week, we’ll cover exactly how to follow up to convert these leads and prospects into money in the bank.

In the meantime, you may want to check out my most recent article on lawyerist.com. You can read it here:http://budurl.com/pc28

Corporations spend billions each year developing creative advertising and marketing campaigns to attract more clients.   They realize creativity is the key to standing out in a saturated marketplace.  So, how do they stand out?  The key is in creativity.  Making their product, marketing materials and physical space “unique” and different on multiple sensory levels.

The good news is you don’t have to spend billions to do this in your own law business.

And yet most lawyers are stuck looking the same as everyone else. Why?

Because most of us:

1. Are analytical/left-brain thinkers who have a hard time jumping into our right-brain/creative side (creativity really is hard for some people); and

2.  Assume everything must be “professional” to earn the respect of a prospect, leaving very little room for creativity and innovation.

Lawyer type of professional is a thing of the past. Today, people associate that old kind of “professional” image with a non-responsive, scary lawyer who takes their money and won’t return phone calls or the attorney who will bill for every email, phone call or correspondence that crosses her desk.

Being creatively professional, on the other hand, helps remove the defenses and stereotypes people have when hiring a lawyer and overcomes the presumption that you’re just like all the other lawyers in town.

With that said, here are the top three ways where a bit of creativity and right-brain thinking can go a long way in attracting clients to your law firm:

1.  Web copy:  If your web copy reads like a CV or a text book, time to hit the delete button and juice up your creative writing skills.  Use your website to tell the story of who you are, why you are different and why your area of law matters so much.  You can even get creative with your writing style! Throw in some bullet points, contractions and folksy language if that’s how you speak.  Use those creative juices to prove you aren’t the stuffy lawyer prospects expect you to be.

2.  Firm Story:  Your firm story (the story you relay to clients about why you practice law, how your business came to be and what makes you different from other lawyers) should be about true life events and epiphanies that are relevant to the person you are speaking with, not a biography of your most notable accomplishments and awards.  Here you’ll creatively use your experiences outside the law to connect to prospects on a much deeper and more meaningful level.  Did you grow up in foster care and now practice family law or estate planning as a result? Integrate that into your firm story!  Did you live through a bankruptcy and now practice business law to help other entrepreneurs avoid the same plight?  Include that too!  The more outside-the-box your story is, the more likely it will stick with your prospects and make an impact.

3.  Your office space:  If you haven’t watched my video on setting up your office space in a way that’s creative, outside the box and prime to attract more clients, do so now by clicking here. Your office says so much about you and plays a huge role in attracting the right type of clients to your firm.  Therefore, you’ll want to get the décor and ambiance just right so your first impression with a prospect won’t be the last.  You can do this even if you use a virtual office space.  Create a basket that you bring in before each client meeting that personalizes the space.

And as always, be sure to email alexis@lawbusinessrevolution.com with your success stories or questions on getting creative in the marketing of your law firm.  Creativity is the key to your client attraction strategy in 2010 so jump out of that left-brain thinking and get started!

Over the past few weeks, I’ve given you practical how-to’s on attracting more clients to your law firm.  What I haven’t talked about is that the heart of client attraction is about becoming clear about the authentic you.

Let’s face it.  You can be the smartest lawyer, the savviest marketer and even an outward success, but if you aren’t happy with what you are doing and who you are being, your leads and prospects will ultimately feel that energy and be repelled.

Referrals will slow down as your clients simply don’t feel comfortable sending people they love to you for help. You won’t have the kind of impact you should be having on people that keeps them coming back for more.  And worst of all, you won’t be giving each client your “all” out of frustration, annoyance or boredom with your work.

All of these traits drive clients away from your business.  The only way to fix the issue is to take a cold, hard look in the mirror and figure out who you are, who you want to be and how you can contribute more value to the world.

No matter how “out there” this sounds, if you can’t attribute meaning and value behind the work you do on a daily basis, you’ll never reach your full potential as a lawyer.  You’ll never reach the income levels that are truly possible for you or the impact your business can have on the world.

A lawyer who is confident and secure in herself, on the other hand, who knows he is changing lives and making an impact on the world will attract more of what is needed to keep moving forward-namely clients and income.

None of that can happen until you identify what you are really passionate about and the area of law which ultimately provides you with the most personal fulfillment.

If you are finding that your client attraction strategies simply aren’t working the way you wish they would, consider that it might be because you are not putting yourself out there as much as you could because you are not happy with the lawyer you’ve become.

If that’s the case, consider a new practice area.  It’s never too late to make a change.

If you are in a practice area you are passionate about and are ready to serve a whole lot more of your ideal clients, be sure you’ve registered for my client attraction coaching call today at

http://lawbusinessrevolution.com/holiday/

One of my personal passions is helping lawyers really love their businesses and clients really love their lawyers.  I’ll be sharing the big picture of my single best strategy for generating a lot more business for your firm in 2010.  So be sure to register here and prepare to bring more satisfaction, fulfillment and happiness back to your law business!

PS. After your register for the call, be sure to review the rest of the e – course by clicking here for video 2 here for video 3 here for video 4.

See you then!

One of the easiest ways to continue the momentum after successfully engaging a client is to thoroughly automate the client service process.

This not only ensures you are continuing the WOW experience after your initial meeting but it also helps  the client to justify…and feel really good about the investment they just made into your firm.

This process will also make a HUGE difference in how your clients talk about you to their friends, family, clients and colleagues, which will result in far more referrals for you in the long run.

So by now you should already have (or at least be researching) a practice management system to help you keep track of your new clients and the action steps that must be completed on their behalf.

However, you don’t necessarily need a practice management system to get started with this. You can revamp your entire client service system in less than 24 hours by merely setting up an excel spreadsheet that lays out what needs to happen (and more importantly WHEN it needs to happen) after a prospect becomes a paying client of your firm.

And ideally, you’ll want to sit down with your team when you do this (starting from the minute the client leaves your office after successful engagement to the completion of the work they’ve paid you for) so everyone is on the same page and knows what’s expected of them.

To give you an example of what I mean, here are some of the action steps that happened in my own law firm after a client said yes to working with us:

1. Immediately set time and date for their next appointment at the meeting.

2. Personal phone call within 2 days from attorney checking in and thanking  client for choosing the firm.

3.  Series of 4 follow up emails sent over two week period welcoming client to our firm and introducing them to the team and process they’d be experiencing so they knew what to expect.

And the list goes on….in fact, I had a 14-step follow up process documented out and automated once someone became a client.

This follow up process turned my clients into raving fans because it was so different than anything other lawyers were doing.  And, it eliminated that feeling that most clients have after they engage a lawyer of falling into a big, black hole.

Plus, it saved us time because we eliminated 99% of those time-sucking “just checking in to see what progress you’ve made on my file” phone calls because the client now knows what you are working on and where they are in your process.

The key to making this work in your firm is automation.  If it’s left to a human to make this happen, it won’t.  At least, not consistently.  Automate your client service process and watch the magic happen.